Target accessibility lawsuit given class action
22 Jul 2025
Newsletter
I occasionally send out short, thoughtful notes about UX, leadership, and the future of digital. No fluff. No spam.
Ben Tollady
Strategic UX consultant & design leader
I help product and design teams uncover insight, shape direction, and deliver digital experiences that drive results - with more signal, less noise.
Work
How I can help
You’ve got a product to ship, a team to support, and business goals to hit. But when clarity is missing – in the experience, the direction, or the design process itself – things can stall. That’s where I come in.
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Uncover insight & improve design
Research, heuristic reviews, and expert design audits that cut through noise and show what matters – and what to do next.
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Shape strategy & direction
Whether it’s product vision, journey mapping or experience principles, I help teams make smarter, faster decisions rooted in reality.
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Build capability & confidence
Coaching for designers and mentoring for leaders. Guidance on process, culture, and scaling design with less friction.
About
Why work with me?
I’ve been in digital for over two decades – agency-side, in-house, and independently. I’ve led design teams of 30+, shaped product strategy at scale, and even built one of Australia’s pioneering UX agencies. I know what it takes to balance user needs, business outcomes, and team realities – and I bring calm, experienced leadership to every engagement. Whether you’re a founder, product lead, agency, or managing a growing team, I can help you solve the right problems – and move forward with confidence.